Terms and Conditions

Contact details

Email jane@beadyeyes.co.uk

Telephone 01792 233983

72 Manselfield Road, Murton, Swansae, SA3 3AP

Returns and Refunds

Almost all of our products are handmade to order and so we would politely ask you when ordering:

1. Not to order more than one in order to try out different styles

2. To read the description and check the measurements given to be sure it is suitable for you.

3. To be sure to order the correct colour (if in doubt about colour, please order samples first)

 We hope you will be delighted with your purchase, but in the unlikely event that it does not meet with your expectations, we will offer a refund or exchange.

Exceptions to our returns policy
Sorry we do not accept returns of bespoke work - items which are not standard products on the website but have made to your specific instructions.
We are unable to accept returns of pierced earrings due to the health and hygiene regulations.

All returns, for whatever reason, must be notified to us by email within 48 hours of receipt along with the reason for return and returned to us at your expense within 7 days of receipt. Any item returned after this 7 day period will be deemed to be your property and will be sent back to you.

Delivery Times and Cancellations

We work quickly. Our lead time is published at the top of the website which is the current queue time for making your order. Your order will join the work list once payment has been received. If you wish to cancel, please do this quickly before we make the item for you.

Occasionally we will need to order in components specifically for your order which will take a few days longer, but we will contact you if this is the case.

If you require something faster than this lead time, please let us know and we will always try to get your order to you in time.

If an order is placed and not paid for at the time, we will cancel the order if payment is not received within 2 weeks and will inform you of this.

We reserve the right to cancel an order if it can not be fullfilled, for any reason, and will contact you immediately if this is the case.

Payment

Payment can be made online through Paypal, Bank transfer, or by post with a Cheque or Postal order for UK customers, and online via paypal for international customers. Processing of your order will begin upon receipt of your cleared payment.

Delivery Charge

A flat rate charge is made for the order (any number of items).

UK Delivery Options:
FREE for first class post,
Recorded Delivery first class £2.00
Special Delivery £5.00 (next day deliveries on Monday to Friday)

International delivery Options
Airmail £2.00
Tracked airmail £7.00

The free postage does not apply to exchanges - postage will be charged on items sent for a second time.

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. Your information is not used by us or any third party for marketing purposes.

The type of information we will collect about you includes:

• your name
• address
• phone number
• email address

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.